Patient & Provider Liaison (Northern, MA)

Responsibilities

• Educate physicians and their staff on the benefits of referring patients to Suite Life's Ambulatory Infusion Centers
• Generate referrals from Rheumatologists, Gastroenterologists, Endocrinologists, Neurologists, Immunologists, Cardiologists, Pulmonologists, and other specialties treating autoimmune and chronic disease, as well as case managers and discharge planners
• Build and maintain relationships with manufacturers, their sales reps, and others in the medical community
• Complete sales calls with medical professionals on a regular schedule for new business and nurturing of existing business
• Use creativity to add value to their practice through concise in-services, lunch-and-learns, and interactions to share Suite Life's services and clinical capabilities
• Serve as a trusted resource for the local medical community
• Develop relationships with patient support groups and organizations to promote Suite Life's services
• Represent Suite Life at community health fairs and networking events
• Serve as the connection between referring providers, patients, and the Suite Life care team
• Help patients and referring offices understand insurance coverage and prior authorization requirements, and coordinate with the clinical team to move referrals quickly from initial contact to first infusion
• Provide tours of the infusion suite to referring offices and prospective patients
• Attend sales meetings, conference calls, and training sessions as needed
• Build strong relationships with Suite Life team members and help the company achieve its goals
• Liaise with the team to continually improve processes, remove burden for patients and referrers, and proactively share the Suite Life story
• Independently develop weekly, monthly, and quarterly plans for the territory focusing on appropriate specialties and treatments
• Collaborate with the team to achieve monthly referral goals, and hold yourself accountable to them
• Keep detailed records of all contacts, interactions, referral volume, and pipeline activity in the Suite Life CRM
• Track each referral from initial contact through conversion, and measure results against goals

Requirements

• Established relationships and contacts within the local healthcare or medical community strongly preferred
• Prior experience in sales, business development, or a liaison role
• Medical or physician office sales experience preferred
• Working knowledge of insurance verification, prior authorization, and referral coordination in a healthcare setting is a plus
• Bachelor's, Associate, or clinical degree preferred
• Excellent communication and interpersonal skills, with the ability to build trust quickly
• Highly accountable self-starter with strong organizational skills and follow-through required
• Able to manage your own schedule and pipeline with minimal day-to-day direction
• Able to develop and maintain strong relationships with key referring specialists and their staff