Patient Placement Coordinator - Huntsville - Full-Time

About the role

Collects and analyzes data on patient admissions, transfers and bed availability in specified clinical areas to improve patient care and maximize bed utilization.

Responsibilities

• Identifies and assigns beds for all admissions from various access points including: the Emergency Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from home, transfer from ICU as well as interfaculty hospital direct admissions through the Transfer Center.
• Facilitates patient assignments and communicates regularly with the Clinical Operations Administrator (COA) regarding all bed placement needs.
• Performs data entry of patient accounts, including correct admission source, admit reason, treating service/team, admitting and attending faculty and resident, and admission status.
• Enters admission status orders into the EPIC electronic medical record.
• Answers calls and provides high level customer service in interactions with internal and external customers.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer and fax.
• Addresses concerns of patients and provides service recovery, escalating issues to appropriate chain of command as needed.
• Enters bed request and bed assignment information into the ED EPID Track Board for prompt communication of bed placements.
• Monitors census and bed clean status in the Bed Track system and coordinates requests for STAT cleans as required.
• Provides department Director, Assistant Director or designee updates regarding placement needs.
• Cross functions to facilitate interfacility transfers in the absence of the Transfer Coordinator to ensure interfacility transfer referrals and transfers from the Emergency Department comply with EMTALA regulations.
• Adheres to internal controls and reporting structure established for the department.

Requirements

• Associate's degree or equivalent and two (2) years related experience.

Preferred Qualifications

• Two (2) years of work experience directly related to patient placement.

Work Environment

Standard hospital, clinical, and/or office environments. Must be able to work in a high stress environment and manage multiple competing work priorities. Must be flexible to accommodate a 24/7 work schedule. Security clearance and pre-employment drug testing are required.