Patient Placement and Transfer Coordinator, RN - Nights

About the role

Facilitates patient transfers within the healthcare system, coordinating with physicians, staff, and departments to ensure timely and appropriate placement in compliance with regulations.

Responsibilities

• Manages daily calls to the Patient Placement and Transfer Center (PPTC), ensuring efficient workflows and quality standards are met.
• Matches patient needs with system resources to optimize care delivery and patient outcomes.
• Provides follow-up communications with internal and external stakeholders to ensure service satisfaction.
• Ensures adherence to departmental protocols, documentation, and timelines; reports workflow trends and suggests improvements.
• Uses problem-solving skills to determine best courses of action, prioritizing patient safety and satisfaction.
• Demonstrates exceptional customer service skills, maintaining professionalism and helpfulness during interactions.

Qualifications

• Graduate of an accredited nursing program; BSN required (waivers for ADN with experience may be considered).
• Minimum three years of healthcare experience, including two years in an acute hospital setting, preferably in Adult Critical Care or as a House Supervisor.
• Current RN license to practice in Texas.
• Physical ability to lift, push, and pull patients or objects up to 50 lbs with assistance.
• Strong communication, problem-solving, and customer service skills.