Patient Payment Estimator

Key Responsibilities

• Prepare accurate patient payment estimates using established standard operating procedures
• Collect and verify patient and payer information from Epic work queues, payer websites, Health Information Technology systems, and Patient Accounting systems
• Compile data from multiple sources to create detailed and reliable payment summaries
• Support Patient Financial Services teams with estimates used for patient outreach and collections
• Answer inbound calls (internal and external) related to estimates and patient accounts
• Communicate clearly with patients, team members, and leadership regarding financial information
• Affirm compliance with all state and federal regulations related to patient estimates
• Assist with pre-registration for patients without outstanding balances as needed

Qualifications

• High School Diploma or GED required
• Medical terminology coursework preferred
• Minimum of 2 years of healthcare experience required, preferably in: Patient access, Scheduling, Call center, Clerical, or physician office setting
• Experience using Microsoft Office applications and healthcare systems (e.g., Epic, scheduling, or registration software)
• Knowledge of procedure and diagnostic coding preferred
• Strong verbal and written communication skills
• Detail-oriented with strong organizational skills
• Ability to multitask and work independently
• Demonstrated critical thinking and problem-solving skills
• Proficient in general computer systems and applications
• Ability to complete required training and pass certification exam (90% or higher; one retake allowed for scores 80–89%)