Patient Financial Navigator

Responsibilities

• Provide excellent customer service to patients and their families.
• Evaluate patients who are uninsured or underinsured to review for eligibility of various state & federal assistance programs.
• Initiate and file all appropriate applications through the virtual gateway program, social security administration, and other applicable agencies.
• Navigate patients and/or patient's family through the enrollment process.
• Advise and assist patients and family with financial planning required for long term care and rehabilitative services.
• Work in partnership with internal departments, Social Services, Care Coordination, and Patient Care to assist with patient movement and placement.

Requirements

• Equal to completion of four years of high school plus additional specialized courses or training.
• Strong background in medical customer service work.
• Experience in billing and medical terminology preferred.
• Prior collection experience is preferred.
• Strong written and verbal communication skills and active listening skills.
• Able to deal with the public in a professional manner.
• Ability to present and inform at Community Benefit functions.

Qualifications

• Preferred: Over three years of related healthcare advocacy.
• Certified Application Counselor certification at hire or within 3 months of hire date.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance / Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

Pay

Pay rate will be determined based on level of experience. Pay Range USD $19.90 - USD $29.70 /Hr.