Patient Outreach Specialist - Health Plan

About the role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies.

The facility is located in Remote, IA, and the position is full-time with 8 hour day shifts and 40 hours per week. The salary range is $15.00 - $23.00 per hour.

Responsibilities

• Supports a clinic by managing and coordinating care for their panel of patients
• Monitors attribution, identifies gaps in care, coordinates preventative services, and makes outreach to patients or health care providers to ensure coordination of care
• Ensures patient’s needs are being met by connecting to appropriate and available services, care team members, and resources to promote optimal health and wellbeing
• Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing
• Provides oversight to provider's patient panels by monitoring patient attribution, coordinating wellness screenings, and managing chronic disease registries
• Promotes quality initiatives and improved patient outcomes
• Participates in care for age-related patients in all phases of preventative care and health maintenance
• Tracks and reports quality measures and validates accuracy and integrity of patient records
• Communicates collected data and obtains appropriate orders to support the health care team and follows through on the patient's plan of care under the direction of the care team

Requirements

• Post-secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred
• A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred
• Training in Motivational Interviewing and/or Mental Health First Aid preferred
• Background as a Certified Medical Assistant (CMA) is preferred

Skills

• Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR)
• High level of computer skills and ability to run registries
• Customer service, critical thinking, multi-tasking, medical and medication terminology, and medical paperwork knowledge including insurance completion/submission requirements

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.