Patient Outreach Representative (Remote)

Applicants must be able to attend in-person training at our center in North Arlington. The next training class begins September 21st, 2026.

Pay

$15.60 - $18.80 per hour

Schedule

Initial Training: Monday-Friday, 9:00 AM - 5:30 PM CST at 801 Road to Six Flags West, North Arlington.

Permanent schedule will be assigned based on staffing needs and region, between operating hours of 7:00 AM - 7:30 PM CST.

About the role

The Patient Outreach Representative (POR) is the first to interact with patients, creating a friendly, caring culture with exceptional service. They operate in a high-volume, contact center environment to reach unscheduled patients and get them scheduled. The POR is a key contributor to the company’s scheduling optimization efforts and may facilitate communication between imaging centers and patients. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence consistently.

Responsibilities

• Ensures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
• Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
• Conducts tasks in a collaborative, friendly, and empathetic way when handling patients, physicians, and co-workers.
• Performs minimum required pre-registration and clinical screening.
• Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
• Triages and transfers calls, as needed.
• Other duties as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Communication Proficiency
• Customer/Client Focus
• Organizational Skills
• Time Management
• Teamwork Orientation
• Problem Solving/Analysis
• Collaborative
• Friendly
• Quick to Find Solutions
• Caring and Empathetic

Requirements

• Three or more years of experience in customer service – healthcare environment preferred.
• Detail-oriented, self-motivated, a problem solver, and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-paced team environment.
• Ability to continuously “exceed” company and customer expectations.
• Strong communication skills and professional demeanor.
• Minimum of High School diploma or equivalent (GED).

Benefits

• Health Benefits: Medical, Dental, Vision, Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program