Patient Nutrition Representative

About the role

Department 11950 Lexington Medical Center - Food and Nutrition: Kitchen Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Various 8 hour shifts between the hours of 5:30 am - 8:00 pm including every other weekend and rotating holidays.

Responsibilities

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol.
• Follows fire code and regulatory standards.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
• Maintains a double gold rating from NSF.
• Ensures that Sodexo standards are consistently being met.
• Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
• Communicates with nursing staff as deemed appropriate.
• Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.
• Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Requirements

• High school diploma or GED preferred.
• Customer service experience required.

Qualifications

• Must be literate in English and able to follow instructions.
• Comfortable interacting with patients, families, and/or caregivers when delivering meals.
• Able to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
• Desire to achieve high customer service standards.
• Ability to adjust to the needs of the department.
• Ability to work weekends and holidays.

Skills

• Must be literate in English and able to follow instructions.
• Comfortable interacting with patients, families, and/or caregivers when delivering meals.
• Able to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
• Desire to achieve high customer service standards.
• Ability to adjust to the needs of the department.
• Ability to work weekends and holidays.

Benefits

Our Commitment To You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits And More Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

Pay Range $18.85 - $28.30

Schedule

Hours Per Week 40 Schedule Details/Additional Information Various 8 hour shifts between the hours of 5:30 am - 8:00 pm including every other weekend and rotating holidays.