Patient Nurse Navigator

About the Role

As a Nurse Navigator, you will function as a member of the multidisciplinary team and serve as an advocate and educator for patients with all types of medical conditions. You will be responsible for supporting patients through complex healthcare environments for the optimization of care and outcomes. You will facilitate patient follow-up through coaching, information transfer, and communication to improve continuity of care, enhance the medical management of complex diseases, and streamline the intervention process. You will also guide patients and families through the healthcare system by assisting with access issues to expedite the timeliness of care and treatment. You will achieve this goal by building relationships with patients and physicians, coordinating the defined plan of care, assisting with appointments, assisting in resolving barriers, providing education, and connecting with community resources. You will also assume responsibility and accountability for the management of resources to achieve efficient, high-quality outcomes for patients, including support with interdisciplinary and cross-facility coverage and collaboration. You are responsible for timely data collection that promotes tracking of the navigation program performance in line with HCA Healthcare, division, and facility goals (growth, quality, practice guidelines, etc).

Responsibilities

• Serves as a patient advocate
• Assesses the patient’s medical and psychosocial needs as they pertain to their primary medical or surgical condition for navigation
• Uses appropriate tools to identify patient needs and barriers to care and provides access to potential resolutions
• Identifies health disparities and assists in the removal of these disparities
• Provides appropriate education, outreach, and support to patients and families.
• Ensures the patient is empowered to manage his/her healthcare needs
• Provides healthcare system guidance and promotes adherence to recommended treatment throughout the care pathway
• Supports providers by assisting patients and/or families in understanding their diagnosis, treatment options, and the resources available, including education, clinical research studies (as applicable), and technological advances
• Provides education/connection to community and external resources, such as access to supportive care, financial support, and return to work
• Streamlines process for patients by assisting with appointment scheduling in a compliant manner
• Ensures the organization of appointments and explains the sequence of treatments
• Ensures smooth transitions between care modalities, facilities, and providers
• Facilitates patient movement through the appropriate clinical pathway and collaborates with physicians to ensure patient compliance
• Reinforces patient-specific teaching as defined by the patient’s provider
• Conducts follow-up conversations with patients and communicates any concerns, changes, or social needs to the appropriate physician or other care provider
• Attends and participates in Multidisciplinary Meetings (MDM) and/or other care planning conferences, as required by the navigation program
• Ensures appropriate patient data is available, including assessment and documentation
• Educates the patient and family regarding planned procedures, medications, and treatments

Requirements

• 1-3 years of experience in Nursing – Required
• 3+ years of experience as a Nurse Navigator and/or patient educator in service line – Preferred
• Education: Associate’s Degree in Nursing required; Bachelor’s Degree in Nursing preferred
• Licenses and Certifications: Basic Cardiac Life Support (preferred if remote position) – Required; Registered Nurse - Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation – Required
• Multi-State Nursing License – Required
• Work from home; candidate must live in the Dallas/Fort Worth, TX market
• Focus on cardiovascular background with potential to learn and navigate other specialties

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending