Patient Nurse Navigator

About the Role

Provides language-specific education, psychosocial support, and necessary resources for newly diagnosed patients and their families, coordinating appropriate referrals for needed services.

Responsibilities

• Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments (including surgery and therapy), support services, financial issues, community resources, survivorship issues, and follow-up.
• Serves as a liaison for patients and families between departments.
• Ensures and coordinates new patient referrals, scheduling of exams, procedures, and appointments, identifies potential gaps, and coordinates care for patients returning to their communities for treatment and follow-up.
• Contacts every newly diagnosed patient at the time of diagnosis.
• Assesses every new patient for emotional and social needs, as well as barriers to care (e.g., health insurance, transportation), and refers to needed resources.
• Identifies trend barriers to patient expedient care and conducts service recovery as needed.
• Responsible for patient satisfaction.

Physical Requirements

• Ability to lift objects weighing up to 25 pounds.
• Occasional stooping, kneeling, crouching.
• May require sitting/standing for long periods of time.

Qualifications

• BSN Degree Required/MSN Preferred.
• Current licensure to practice as a Registered Nurse in the state of employment required.
• Certification in the appropriate specialized field within 2 years of being in the position required.
• Excellent communication skills required.