Patient Navigator-Support Assistant -Urology - Full-Time

About the role

The Urology Patient Navigator/Support Assistant serves as the primary point of contact for patients, helping them navigate multidisciplinary interactions, education, care coordination, resource allocation, and communication. The role provides administrative support and project coordination for Urology Physician Practices, tracks navigational and quality metrics, implements interventions to meet set goals, and ensures a high‑level patient experience through timely outreach, follow‑up, and effective communication both internally and externally.

Responsibilities

• Act as the primary point of contact for helping patients navigate multidisciplinary interaction, education, care coordination, resource allocation, and communication based on continuous needs assessments.
• Demonstrate professional behavior when interfacing with community partners and patients.
• Track identifiable navigational and quality metrics and implement interventions to attain and maintain set metrics.
• Provide administrative support and coordination of assignments and projects for Urology Physician Practices physicians and managers at both practice locations.
• Handle referral intake, enrollment, appointment scheduling, patient notifications, billing, data collection, quality improvement initiatives, and resource utilization.
• Ensure efficient navigation and movement of patients through urology care pathways.
• Organize, prioritize, facilitate, and maximize patient experience through timely patient outreach and follow‑up.
• Represent the Urology practices internally and externally in a highly favorable manner, delivering customer service that meets and exceeds expectations for quality, clarity, and completeness.
• Participate in a team‑based approach to care: coordinate patient care, support patients/families/caregivers in self‑management, self‑efficacy, and behavior change, and manage the practice’s patient population.
• Participate in the practice’s quality improvement process and performance evaluation.
• Develop and maintain detailed patient profiles, appointments, and status reports throughout each phase of the patient care path.
• Provide effective communication and follow‑through internally to the department and externally to other departments, physician offices, and patients as needed.
• Manage and track information in a confidential, secure, and organized systematic approach.
• Assist physicians and managers with planning, organizing, coordinating, and implementing administrative functions of patient care and special projects.
• Help patients navigate barriers in administrative systems and patient support services.
• Proactively facilitate patient health care, promote health and comfort, and build awareness of services offered.
• Maintain communication with patients and the healthcare team; contact patients ‘at risk’ for missing appointments.
• Ensure all administrative documents are filled out and processed accurately.
• Build effective working relationships with patients and internal and external customers through caring, communication, and competence