Patient Navigator RN Dialysis

About the Role

Join Baylor Scott & White Health's growing Outpatient Dialysis team supporting approximately 500 patients across three dialysis units. The RN Patient Navigator serves as a patient educator and advocate, helping patients successfully navigate their dialysis journey while supporting quality and patient experience initiatives.

Responsibilities

• Conduct new patient orientation and dialysis modality education.
• Provide targeted monthly patient education.
• Partner with leadership on quality improvement and patient experience projects.
• Build strong relationships with patients to improve outcomes.
• Ensure smooth patient care coordination by assessing patient needs and helping plan, implement, and evaluate healthcare with the medical team.
• Care for patients in all aspects by evaluating their health based on doctor's orders and creating a healthcare plan.
• Schedule outpatient tests for diagnosis and stay in touch with the healthcare team.
• Visit doctors often and support patient-office communication.
• Collaborate with healthcare professionals for optimal patient care.
• Conduct follow-ups every 3 months and 1 year.
• Maintain up-to-the-minute and comprehensive nursing records, updating patient details in the Patient Navigator database.
• Attend case conferences to expand your knowledge.
• Participate in community service events.
• Work together on improvement projects to enhance service for patients, families, and the healthcare system.
• Welcome patients and families, offer facility details, directions, and general information.
• Assist in guiding patients and families through the hospital, especially to hard-to-find places.

Requirements

• Registered Nurse (RN) with dialysis experience preferred.
• Strong patient education and communication skills.
• Experience with spreadsheets, dashboards, and data tracking.
• Team-oriented, flexible, and eager to learn.
• A Bachelor's degree.
• At least 3 years of relevant experience.
• Registered Licensed Nurse.
• Basic Life Support (BLS) certification (or willingness to obtain within the first 30 days).

Skills

• Exceptional abilities in guidance, decision-making, and delegating tasks.
• Understanding of care coordination, resource allocation, and usage management.
• Proficiency in managing patient care and conducting patient assessments.
• Excellent communication skills with doctors, nurses, patients, families, and community representatives.
• Capabilities to track, evaluate, and document a patient's progress in compliance with their care plan.
• Proficiency in aiding patients to access resources within the community.
• Collaborative skills to work in tandem with both internal and external medical personnel, partnerships, and organizations.
• Adaptability to assess, adjust, and respond calmly to changes and crisis situations.
• Discretion in maintaining patient confidentiality in accordance with all relevant policies and regulations.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition Reimbursement.
• PTO accrual beginning Day 1.

Note: Benefits may vary based upon position type and/or level.

Schedule

Full-Time, Monday-Friday, 8:00 AM - 5:00 PM.

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values Are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

We believe that all people should feel welcomed, valued and supported.