Patient Navigator RN

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood.

About the Role

The Patient Navigator RN position is an exciting opportunity for compassionate, service-minded Registered Nurses who want to make a meaningful impact on patients' lives. As an integral member of our care team, you will serve as the primary point of contact for patients throughout their fertility journey—providing both clinical monitoring and care coordination. This role blends direct patient monitoring with IVF navigation and education, ensuring a seamless, supportive, and clinically informed experience for every patient.

This is a full-time, on-site position located in Bentonville, AR.

Responsibilities

• Conduct patient assessments and monitor responses to fertility treatments, including medication reactions and lab results.
• Provide triage support and clinical guidance within the RN scope of practice.
• Serve as the dedicated navigator throughout each patient’s treatment cycle.
• Educate patients on protocols, medication administration, procedures, and expected outcomes.
• Coordinate and schedule appointments, lab work, procedures, and follow-up visits.
• Collaborate with financial counselors, embryology, and genetics teams to align on individualized treatment plans.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Track patient progress, follow up on missed appointments, and ensure adherence to treatment plans.
• Provide emotional support, address patient concerns, and help remove barriers to care.
• Serve as a consistent point of contact for patients throughout their care journey.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation, with additional compensation provided.
• Perform a variety of ultrasound scans as part of patient monitoring and fertility treatment protocols; experience with or willingness to train in scanning is required.
• May be required to provide clinical RN support within the surgery center, including pre-operative, intra-operative/circulating, and post-anesthesia care (PACU) responsibilities, based on patient care and operational needs.
• Perform other duties and projects as assigned.

Requirements

• Active, unrestricted Registered Nurse (RN) license in the state of Arkansas is required.
• BSN preferred.
• Maintain current BLS certification.
• Minimum of 2 years RN experience, ideally in women's health, fertility, OB/GYN, or a related clinical setting.
• IVF or reproductive endocrinology experience strongly preferred.
• Familiarity with EMR systems and patient coordination processes.

Skills & Competencies

• Clinical judgment and ability to escalate concerns promptly.
• Empathetic communicator and educator with a patient-first mindset.
• Highly organized, detail-oriented, and tech-savvy.
• Ability to work both independently and as part of a multidisciplinary team.
• Bilingual abilities are a plus.

Benefits

• Comprehensive healthcare, dental, life, and vision insurance.
• Generous paid time off (PTO) and paid holidays.
• Retirement savings program.

Final offers for hourly rate and additional benefits details will be provided during the interview process.