Patient Navigator RMA

Job Summary

The Triage position performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, clinic provider appointments, and triage nurse clinic services within the scope of the licensed practice. The Triage staff member will support providers in triaging all walk in patients. Candidates should have a strong community health/public health orientation.

Shift Availability

Full Time Days

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Account
• Flex Spending Account/Dependent Care Spending Account
• 403 (b) Retirement Plan - up to 4% employer contribution
• Earned Time Off
• Extended Illness Bank - Hospital contribution
• Life Insurance - Employer Paid
• Long-Term Disability/Short-Term Disability - Employer paid
• Free 24-hour fitness center
• Hospital Indemnity
• MASA - Medical Transportation Solutions

Essential Accountabilities

• Part of a care coordination team supporting general care processes alongside the providers.
• Schedule/direct patient telephone calls, including walk-in patients requesting health care services.
• Evaluate and assess patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines.
• Obtain appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.
• Accurately document symptoms/complaints, advice provided and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate healthcare.
• Cookordinate and schedule future, same-day, and walk-in appointments on the provider schedules.
• Utilize triage protocols appropriately.
• Monitor patient flow in clinic; ensure that patients receive all recommended services in a timely manner.
• As needed, perform other nursing functions as assigned.
• Assist providers with special procedures as needed.
• Assist with prescription refills and communications per protocol.
• Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.
• Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up.
• Completes other duties as assigned by Nursing director.
• Set up new patients for appointments and do all required new patient paperwork.

Knowledge/Skills/Abilities

• Must have knowledge of disease processes, normal growth, and development of all age groups.
• Must possess community health knowledge.
• Operate with culturally sensitivity with respect to working with persons and groups of diverse racial, ethnic, economic, and social backgrounds.
• General computer skills required.
• Experience with EHR systems.
• Ability to maintain a positive attitude with changing conditions.
• Ability to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
• Seeks out available resources to resolve problems.
• Possess strong verbal and writing communication skills.
• Possess a professional and mature demeanor.
• Ability to work effectively under pressure by prioritizing work activities.
• Ability to function independently as well as the ability to work as part of a team.

Qualifications

• Education: Minimum Required: Minimum 2 years of healthcare experience
• Certified Nurses aide/Medication aide/or Medical assistant
• Experience: Previous experience in rural health clinic preferred. Triage experience of a least 1 year preferred.
• Skills: Proven leadership, physician relations and communication skills.

Licensure/Certification

Currently CPR certified.

Hazardous Working Conditions

N/A

Environmental Surroundings

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

Physical Working Conditions

• Sitting
• Stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).