Patient Navigator

Responsibilities

• Provides CCNW cancer patients and families resources, support programs and services.
• Provides additional information about community resources for needs articulated by patients.
• Affords assistance to patients in navigating identified barriers to treatment by assessing needs and providing education to connect them with resources.
• Identifies gaps in resources and works within the community to bridge those gaps when possible.
• Serves as liaison between community organizations and patients to distribute donated items.
• Solves practical problems related to needs such as lodging and transportation during cancer treatments; identifies other barriers that would affect the patients' ability to participate in their treatment plan.
• Addresses emergent patient needs in the clinic as they arise, such as lodging and transportation needs.
• Conducts follow up calls to patients, when possible, to ensure that the resources provided met their needs and identify additional needs.
• Maintains accurate, confidential records documenting services provided.
• Works within the facility to promote navigation program and build patient referrals.
• Works cooperatively with the Billing department to improve patient processes.
• Affords assistance to patients in moving through the complexities of the organization.
• Coordinates with nurses, physicians, schedulers, and other staff to facilitate patient care.
• Responds to CCNW team requests in a timely manner.
• Attendance of team meetings to discuss patients and clinic workflow.
• Travel required between Cancer Care Northwest sites as needed.
• Performs other duties as assigned.

Qualifications

• Minimum Requirements: High school diploma or GED, 2 years of direct patient care experience, Current CPR certification, Previous experience working in a health care setting is preferred, Previous experience with medical, radiation, and /or surgical oncology/hematology patient population preferred