Patient Navigator, Patient Support Operations

Who we are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

Who you are

You are someone who believes in delivering "best in class" customer service. You are a calm and patient listener and love to research issues and find compliant and helpful solutions. You are excited to work for a company that is passionate, inspiring and always patient-centric.

The Patient Navigator, Patient Support Operations

The Patient Navigator, Patient Support Operations, plays a pivotal role in educating customers about our PAH and PH-ILD products, while also providing essential services that streamline patient access to therapy. Compliantly adhering to FDA and other regulatory guidelines, the Patient Navigator takes ownership of the patient journey, expertly guiding individuals through the complexities of obtaining prescribed medication. By acting as a bridge between patients, caregivers, and healthcare providers (HCPs), this role effectively eliminates non-clinical barriers to therapy.

Objective

The Patient Navigator has a strong sense of ownership, adept problem-solving abilities, and provides compassionate, patient-centered care from case initiation to closure. Moreover, the Patient Navigator uses exceptional interpersonal skills to provide support and education to patients regarding their disease state, understanding of medical and pharmacy benefits, as well as thorough product education and service explanations.

Overall Patient Support Program

The objective of our overall Patient Support Program is to ensure patients have the knowledge, resources, and logistical support necessary to help effectively manage their conditions and adhere to treatments as prescribed by their HCP.

Minimum Requirements

• Associates Degree in life sciences, business, or a related field with 4+ years of relevant experience in case management, customer service, or patient experience management.
• Bachelor's Degree with 2+ years of relevant experience in case management, customer service, or patient experience management.
• Strong sense of ownership, adept problem-solving abilities, exceptional interpersonal skills and ability to offer compassionate, patient-centered care, support and education.
• Professional telephone etiquette; effective verbal and written communication skills.
• Strong communication and interpersonal skills, with the ability to effectively engage on the phone or in person with patients, healthcare professionals, and cross-functional teams.
• Empathy, compassion, and a patient-centric mindset to provide the “best in class” customer service.
• Adaptive, anticipating the needs of the business and patients, while being open to feedback.
• Able to lead without authority, possessing a drive for results.
• Excellent problem solving, time management and organization skills.

Candidate Profile

• Currently this job is a fully onsite role.
• Must be able to work onsite M-F from 10:00 a.m. - 7:00 p.m. ET.

Job Location

This position will be located at our Morrisville, NC office.

Preferred Qualifications

• Bachelor’s Degree in life sciences, business, or a related field.
• Strong proficiency with Microsoft Office suite.
• Experience working in an SOP environment.
• Prior case management ownership of a territory.
• Experience utilizing CRM (e.g. Health cloud, Salesforce) to carry out patient support related activities.
• Experience working with patient support programs, case management, and adherence program designs.
• Rare disease and / or complex therapy administration experience.
• Experience with text or chat HIPAA compliant communication methods.

Company Information

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.