Patient Navigator

Principal Responsibilities

• Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor.
• Engage in meaningful conversations with clients and visitors to identify their informational needs.
• Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations.
• Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience.
• Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange.
• Cook up the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow.
• Aid clients in completing necessary forms, streamlining administrative processes for enhanced efficiency.
• Offer comprehensive information on on-site services and promote health awareness to clients.
• Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening.
• Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator.
• Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process.
• Engage in community outreach initiatives to broaden the clinic's impact and accessibility.
• Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records.
• Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation.
• Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts.
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Perform other duties as assigned by supervisor.

Requirements

• Minimum 1 year of front desk or receptionist experience.
• Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds.
• Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions.
• Bilingual proficiency in English and Spanish is highly desirable.
• Flexibility and capability to travel between different sites as required by the role.
• Possess a valid CA Driver’s License, maintain a clean driving record, and be able to travel to different sites.
• Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

• Competitive pay and a robust benefits package that includes:
• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!