Patient Navigator - Neurosurgery

Full Time, Day Shift: 8am - 4:30pm, Monday - Friday

Responsibilities

• Coordinates patient care and maximizes patient satisfaction and experience.
• Partners with care providers to serve as a liaison to ensure effective communication with patients.
• Provides discharge information.
• Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
• Ensures additional resources are made available for the patient as needed.
• Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patient's plan of care.
• Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
• Serves as liaison with clinical and administrative personnel.
• Establishes point of contact for referring providers to create immediate access to provider templates.
• Develops and implements efficient patient navigational procedures.
• Investigates patient concerns including billing, appointment access, perception of care, physician issues, and communication problems.
• Develops, maintains, and audits standard operating procedures of patient access and utilization process.
• May provide administrative support as needed.

Work is typically performed in a clinical and office environment.

Requirements

• Minimum of 2 years related work experience
• High School Diploma or GED (Required)
• Associate's Degree (Preferred)

Benefits

• Full benefits (health, dental, and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools, and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance