Patient Navigator - Neurology - Physician Practice
About the role
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Navigator, Neurology Outpatient plays a central role in optimizing the patient journey and driving positive outcomes. By acting as a dedicated advocate, the Navigator streamlines the care process by eliminating barriers, facilitating communication between patients and providers, and empowering patients with the resources to manage their treatment confidently. This role is crucial for enhancing the patient experience, improving clinical outcomes, and enhancing overall practice efficiency. Under the direction of practice leadership, the Navigator provides key support to the clinical team, ensuring a smooth, coordinated workflow and greater patient satisfaction.
Responsibilities
- Treats all patients with dignity and professionalism.
- Provides competent clinical care to patients during visits and is considered a content expert in the specialty practice in which they are responsible.
- Facilitates communication between patients and healthcare providers.
- Provides education and educational resources to patients and their families.
- Greets patients courteously and efficiently processes their information.
- Completes physician's orders accurately and thoroughly.
- Guides assigned patients through the health care system and is