Patient Navigator - Nampa 1st

Want to be a part of a team that's making a difference across the Treasure Valley? Terry Reilly provides quality, integrated medical, dental and behavioral health services to everyone, regardless of income or insurance status. This is only made possible through our mission-driven, talented team. Because we support and value your time in and out of the office, it is important to us that our staff is given a healthy work-life balance.

Responsibilities

• Work closely with outreach, medical providers, and primary care teams to provide short-term care coordination to improve patient health and general well-being through coordination of care and services available at Terry Reilly.
• Improve quality and increase patient engagement by helping patients address barriers to accessing care to keep them active in their care.
• Investigate and resolve discrepancies, think critically and analytically, and communicate effectively.
• Perform regular weekend and evening duties, including outreach events and home visits at multiple non-traditional work sites.
• Connect patients with community agencies and resources.

Requirements

• High School Education or equivalent.
• 1 year experience in a primary care setting, social services, or community-based field.
• CHW Certification or the ability to become certified within 1 year.
• Good understanding of health care delivery including insurance eligibility, enrollments, attribution, and use of a medical home.
• Experience with case management for complex patients with barriers to care.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community both in person and over the phone.
• Comfortable with and successful at public speaking.
• Knowledge of community agencies and resources and ability to connect patients with services.
• Skill in use of personal computers and related software applications, including but not limited to: Microsoft Office Suite, EHR, and web applications.
• Ability to work independently with minimal supervision and use sound judgment.
• Well-organized, creative, flexible, open-minded, and able to manage several tasks simultaneously.

Preferred Qualifications

• Bachelor's Degree in health promotion or other health-related field, education, communication, or social services.
• Experience working within a primary care setting.
• Bilingual in English and Spanish.
• Knowledge and experience with health promotion.
• Experience working with underserved and/or aging patient populations.
• Experience with Medicare and major insurance carrier regulations, procedures, and benefit plans.
• Experience using Electronic Health Record Systems (EPIC preferred), including scheduling.