Patient Navigator - Nampa 1st

General Responsibilities

• Work closely with outreach, medical providers, and primary care teams to provide short-term care coordination to improve patient health and general well-being through coordination of care and services available at Terry Reilly under the supervision of the outreach department.
• Improve quality and increase patient engagement by helping patients address barriers to access care to keep patients active in their care.
• Investigate and resolve discrepancies, think critically and analytically, and communicate effectively.

Minimum Qualifications

• High School Education or equivalent
• 1 year experience in a primary care setting, social services, or community-based field
• CHW Certification or the ability to become certified within 1 year
• Good understanding of health care delivery including insurance eligibility, enrollments, attribution and use of a medical home
• Experience with case management for complex patients with barriers to care
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community both in person and over the phone
• Comfortable with and successful at public speaking
• Knowledge of community agencies and resources and ability to connect patients with services
• Skill in use of personal computers and related software applications, including but not limited to: Microsoft Office Suite, EHR and web applications
• Available for regular weekend and evening duties and multiple non-traditional work sites such as outreach events and home visits
• Ability to work independently with minimal supervision and use sound judgment
• Well-organized, creative, flexible, open-minded and able to manage several tasks simultaneously

Preferred Qualifications

• Bachelor's Degree in health promotion or other health related field, education, communication, or social services
• Experience working within a primary care setting
• Bilingual in English and Spanish
• Knowledge and experience with health promotion
• Experience working with underserved and/or aging patient populations
• Experience with Medicare and major insurance carrier regulations, procedures, and benefit plans
• Experience using Electronic Health Record Systems (EPIC preferred), including scheduling