Patient Navigator I - HH

About Us

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network includes 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status, or ability to pay. We turn no one away.

What We Offer

• Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Supportive team culture: Be part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental, and vision insurance, retirement plans, and employee assistance programming.

About the Role

The Patient Navigator is an integral part of the Care Management team. Responsibilities include assisting the Care Manager in providing services for the entire caseload, locating patients assigned to the team, updating roster information, linking patients to care, conducting appointment escorts, educating patients on their health conditions, providing appointment reminders, maintaining case records (including scanning documents into the EMR), office administration, and delivering direct concrete services to ensure retention in primary care.

Responsibilities

• Conduct new patient assessment screenings consistent with the Scope of Services.
• Conduct outreach activities, especially to patients lost to care.
• Perform community outreach visits to patients.
• Provide expedited visits for urgent situations such as hospitalization.
• Inform patients of ancillary services and provide health education materials.
• Keep patients informed of scheduled appointment progress.
• Monitor patient adherence to medical appointments.
• Monitor Patient Satisfaction Surveys and complaints.
• Notify Care Managers of outreach outcomes (successful or unsuccessful).
• Assist patients in selecting a Primary Care Provider (PCP).
• Inform patients about HIV counseling, testing, referral, and partner notification services.
• Advise patients on health promotion and educational materials, including alternate formats.
• Educate patients about Health Home policies and benefits.
• Schedule appointments for the Care Management team.
• Participate in care conferencing for service provision and coordination.
• Maintain care records, including progress notes, tracking documentation due dates (assessments, reassessments, care plans, medical updates, release forms, and care conferences).

Requirements

• High School Diploma or GED required.
• Two years of office and/or other related experience preferred.