Patient Navigator (H)

Core Job Functions

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

Ensures patients have access to insurance and social service programs for which they are eligible.

Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

Identifies and resolves real or perceived barriers to care.

Educates and counsels patients on issues related to their health and life situations.

Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• High School diploma or equivalent
• Minimum 3 years of relevant work experience
• Knowledge, Skills and Attitudes: Ability to process and handle confidential information with discretion.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.

Department Specific Functions

• Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information.
• Address barriers and gaps in care with the nurse navigator.
• Provides related internal, local, or national resources to the patient, family, or caregiver.
• Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email).
• SUBMITS signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report.
• TRACKS pending records to ensure delivery prior to clinic visit such as pathology reports etc.
• COMMUNICATES to the appropriate SDG Nurse Coordinator, if difficult or unable to obtain a pertinent record.
• TRAVELS within the facility and campus to retrieve records/films/CD/s as needed.
• PREPARES pathology slides and SUBMITS for consultation.
• COMMUNICATES with physician as needed.
• ASSEMBLES, COMPLETES, and PROCESSES patients’ charts as indicated.
• MaintAINS CONFIDENTIALITY of patient information.
• Maintains an ACCURATE clinical record, recording information per hospital policy.
• PERFORMS patient call back to COMPLETE Patient Satisfaction Survey.
• REPORTS unusual incidents in a TIMELY manner to appropriate supervisory personnel.
• ASSISTs nursing staff in COOPERATION of multidisciplinary meetings.
• ASSISTs with OTHER clerical duties, not limited to faxing, scanning, copying.
• PERFORMS other DUTIES as assigned.

Knowledge, Skills, and Abilities

• Excellent customer service skills are required.
• Strong written and oral communication skills.
• Knowledge of medical terminology is preferred.
• Able to handle multiple tasks simultaneously.
• Ability to establish and maintain effective working relationships with patients and staff.
• Computer skills Microsoft Office.

Education Requirements (Essential Requirements)

• High School diploma or equivalent.

Work Experience Requirements (Essential Requirements)

• Three (3) years relevant experience.
• Experience in a medical office or hospital preferred.

Pay

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Schedule

Full time.