Patient Navigator/Front Office

About the role

The Patient Navigator at Healogics plays a crucial role in managing various front office functions and assisting the staff of the Wound Care Center. This position requires a combination of administrative and clinical skills to ensure the smooth operation of the outpatient wound care center.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for providers according to the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Captures and coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

• High School Diploma or GED; Associate’s degree preferred.
• Minimum of two (2) or more years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more).
• Viewing computer screen for extended periods of time (4 hours or more).
• Keying frequently on a computer for 4 hours or more.
• Reading.
• Communicating.
• Detecting sounds by ear.
• Close, distance and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Bending/stooping.
• Writing.

Work Environment

The Patient Navigator works in a patient care environment. The hourly rate for this position generally ranges between $20.63-$25.36 per hour, which can vary based on potential employee qualifications such as education, experience, geography, and operational needs.