Patient Navigator/Patient Service Representative

About the role

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census
• Actively participates in staff meetings to support key functions within the Center
• Greets patients and other visitors, answers and routes calls to appropriate staff
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders
• Works and schedules for provider, according to the care continuum model
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases
• Collects and enters patient charges in databases
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures
• Coordinates/schedules ancillary testing with other hospital departments
• Arranges for patient transportation as needed
• Maintains office equipment and supplies as needed, and medical supplies as directed
• Performs other duties as required

Requirements

• High School Diploma or General Education Development (GED)
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting

Qualifications

• Associate's degree preferred
• Prior medical coding experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Pay

The hourly rate for this position generally ranges between $14.30 - $19.00 / hour.