Patient Navigator - Electrophysiology Services

About the role

The Patient Navigator coordinates and supports all aspects of an assigned clinical service under appropriate supervision. This role serves as a vital liaison between patients, providers, departments, and community partners to ensure seamless care coordination and an exceptional patient experience. The Patient Navigator helps patients access the care and resources they need by identifying and addressing barriers throughout their healthcare journey. Through education, advocacy, and coordination, this role promotes patient engagement and supports adherence to treatment plans.

Location & Schedule

University Medical Center - New Orleans, Louisiana. Full-Time, Days. Department: Electrophysiology Services.

Patient Navigation & Support

• Help patients navigate clinical services and overcome barriers to care.
• Educate patients about diagnoses, treatment options, and available resources.
• Inform eligible patients about clinical research opportunities and innovative healthcare technologies.
• Provide compassionate guidance and support throughout the patient journey.

Care Coordination & Relationship Management

• Serve as a liaison between patients, providers, departments, vendors, and community partners.
• Coordinate and schedule departmental, provider, and informational meetings.
• Follow patients throughout the continuum of care, including inpatient admissions.
• Partner with care management teams to ensure smooth transitions of care.
• Develop processes that address healthcare disparities and improve access to services.
• Maintain relationships with referral sources and community agencies.
• Collaborate with clinical teams to support patient engagement and adherence to care plans.

Scheduling & Continuity of Care

• Reach out to patients who miss appointments and encourage re-engagement with care.
• Schedule consultations, treatments, and support services within established guidelines.
• Ensure timely access to care and coordinated scheduling experiences.

Patient Education

• Coordinate patient education sessions, both in-person and virtual.
• Provide educational resources and support to patients and families.
• Document all patient communications and educational activities in the medical record.

Clinical Data & Documentation

• Maintain accurate patient and clinical records.
• Upload and manage documentation within Epic and other electronic systems.
• Support service-specific data collection, reporting, and compliance activities.

Community Outreach & Administrative Support

• Assist with support group coordination, educational programming, and meeting logistics.
• Identify and coordinate guest speakers and educational resources.
• Participate in outreach initiatives, community events, and awareness programs.
• Provide administrative support to ensure efficient clinic operations.

Required Qualifications

• High School Diploma, GED, or equivalent.
• 3+ years of experience in patient navigation, healthcare scheduling, care coordination, or outpatient administrative support.

Skills & Competencies

• Experience using Epic Electronic Health Records (EHR).
• Strong verbal and written communication skills.
• Excellent organizational and prioritization abilities.
• Self-motivated with the ability to work independently.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional customer service and patient advocacy skills.
• Proficiency in Microsoft Office applications.
• Commitment to compassionate, patient-centered care.

Why You'll Love This Role

As a Patient Navigator, you'll be a trusted resource for patients and families, helping them confidently navigate the healthcare system, access critical services, and receive coordinated, high-quality care. Your work will have a direct impact on patient outcomes, satisfaction, and overall wellbeing every day.

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health's incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region's safety net hospital for poor and underserved communities for 300+ years. Learn more about University Medical Center's legacy and our vision of becoming the epicenter of medical care, education, and research.