Patient Navigator - Central or Mountain Time Zones Only

About the role

The Patient Navigator serves as the primary liaison between patients and physicians throughout the MyoPro insurance process, facilitating communication and collecting required documentation. This role also provides administrative and executive support to the Medical Affairs team to promote efficient workflows and timely patient access.

Responsibilities

• Assist with Medical Affairs communications internally and externally to Myomo (E.g. to/from internal departments as well as medical offices and therapy clinics).
• Communicate with physicians/medical offices, collecting all required documentation to demonstrate medical necessity for Myomo’s products.
• Engage with patients in the insurance process to obtain vital information, facilitate scheduling appointments with providers, and ensure patient status is updated in the pipeline, etc.
• Verify patients’ insurance coverage.
• Manage an appropriate caseload of patient candidates in the insurance pipeline.
• Ensure that candidates complete paperwork necessary to move forward in a timely fashion.
• Connect with candidates as needed for signatures on special authorization forms if required in a particular insurance process.
• Attend Medical Affairs and company meetings as scheduled.
• Perform any other administrative assistance required by management.

Requirements

The ideal candidate is an efficiency-minded, well-organized administrative professional with a medical/healthcare background, who provides comprehensive support to the Medical Affairs team to promote an efficient workflow and enable patient access. Keys to success include proactive, detailed communication and attention to detail as well as the ability to collect, organize, and track necessary documentation to facilitate candidate progression through the insurance process.

Qualifications

• 4+ years of administrative experience in a medical office setting with background reading or understanding medical records and insurance documents.
• General knowledge of the health insurance landscape and prior authorization process. (E.g. Medicare, Medicaid, Medicare Advantage, Commercial)
• Comfort with computer programs such as MS Office, email, various electronic medical records (EMR) or billing software.
• Excellent written/verbal, interpersonal, and organizational skills.
• Comfort in fast-paced, evolving environment with the ability to prioritize tasks appropriately.
• Promptness and efficiency including an ability to meet deadlines with specified time constraints.
• Capacity to work effectively both independently (exhibiting proactivity, motivation and drive) and as a teammate. (Displaying a positive, customer-service oriented attitude and reasonable willingness to provide support where necessary)
• Strong accuracy and attention to detail.