Care Navigator - Eastern Time Zone
Curana Health · United States · 2 wk ago
RemoteRemoteInformation TechnologyFull-time
Patient Support
- Address patient and durable power of attorney (DPOA) inquiries via telephone.
- Respond to patient or caregiver messages received via the Curana Patient Portal.
- Affiliate patients with scheduling follow-up appointments with Curana Providers or specialists.
Provider Support
- Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
- Cook documents needed for review or signature by a provider.
- Facilitate provider orders and escalate findings.
- Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE).
- Support Provider scheduling.
- Assists with prior authorizations.
- Obtains patient records and diagnostic test results.
Communication Support
- Answer and manage incoming calls professionally and courteously.
- Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
Qualifications
- High school diploma or equivalent.
- 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields.
- 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools.
Skills
- Extensive understanding of medical terminology.
- Ability to interpret medical records, lab results, and appointment notes.
- Equipped with the basic knowledge of reviewing patient screening tools and the ability to identify changes over time.
- Ability to work in an environment that is free of distractions.
- Excellent organizational and time management skills with the ability to prioritize tasks.
- Skilled at handling multiple tasks simultaneously.
- Proficient computer skills and ability to adapt to various technology platforms.
Preferred Qualifications
- Prior experience with virtual triage.
- Bilingual or multilingual communication skills.
Travel Requirements
100% remote position requiring a reliable high-speed internet connection.