Patient Navigator

Job Description Please note: this is a temporary assignment with potential to extend. Job Function Summary Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Generic Scope Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. Custom Scope Provides Patient Navigation to populations served by the Center for Excellence and directly facilitates and supports initiatives such as Brilliant Baby, Food Farmacy, and the SNAK program. On-site presence is required primarily at two FQHC sites, Primary Care Clinic and Castlemont High School Health Center, and some occasional time at the Main Hospital. Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture. Qualifications Qualifications: Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare & Medicaid Services (CMS) regulationsKnowledge of medical terminologyStrong knowledge of data collection, compilation, and analytical techniquesStrong ability to understand and assess patient grievances and identify appropriate resources for resolutionIn-depth knowledge of organizational structure, resources, and processes to effectively resolve issuesStrong interpersonal and customer service skillsAbility to communicate effectively and resolve issues with a diverse population of patients, staff, and physiciansExcellent analytical and problem-solving skillsAbility to develop solutions, recommend process improvements, and follow through with implementationExcellent written and verbal communication skillsProficiency with Windows-based software, including Microsoft Word, Excel, and OutlookKnowledge of computer systems and software used within the functional area