Patient Navigator

The physical location for the candidate selected must reside within the contiguous United States. Susan G. Komen offers a 100% virtual working environment, allowing you to work from anywhere in the U.S.

About the role

Working with the Komen Patient Care Center’s team of highly trained professionals, the Patient Navigator provides support to a diverse population in a telehealth patient navigation model. The Patient Care Center powers Komen’s mission to save lives by addressing the most critical needs of our communities right now. Through personalized patient support, navigators identify and address barriers to care, ensuring people have access to the care they need to achieve health equity, and helping those with aggressive and deadly breast cancers get the unique support they need.

The navigator will work directly with people concerned about breast cancer, including patients, caregivers, and family members. The navigator will identify and address barriers to facilitate timely access to care throughout the breast cancer continuum and provide emotional support, education on a variety of breast health topics, guidance to navigate the health care system, and information on resources via phone calls, emails, text, or chat. The navigator will provide support on a broad range of issues including financial needs, emotional wellbeing, and medical decision-making.

Responsibilities

• Assist individuals with various breast health and breast cancer-related needs, including assessing patient needs while providing emotional support.
• Identify barriers to care and strategies to address and resolve them.
• Provide evidence-based information and one-on-one coaching to empower individuals in their communications and shared decision-making with providers.
• Serve as an essential link between individuals and community resources, facilitating connections for referral services.
• Comply with escalation protocol when identifying and handling high-intensity situations.
• Adhere to the processes, policies, and procedures of the program, including the protection of personal health information.
• Document all case interactions for evaluation and reporting purposes according to standard operating procedures in Salesforce HealthCloud.
• Engage in ongoing professional development to continually improve support for individuals within a changing healthcare and breast cancer landscape.
• Actively participate in one-on-one supervision and case study groups to support peer learning.
• Serve as a representative of Komen’s navigation work for internal and external audiences.
• Promote and demonstrate appropriate person-centered service, with respect for cultural diversity and cultural responsiveness.
• Consistently meet performance benchmarks as outlined in program policies and procedures.
• Complete all other duties, as assigned.

Requirements

• Bachelor’s Degree in Social Work, Public Health, Psychology, Human Behavior, or a related field.
• Minimum of 2 years’ experience working as a patient navigator, case manager, or social worker in oncology or a community health setting.
• A clear and distinct speaking voice, accompanied by excellent oral, written, interpersonal, and customer service skills—demonstrating cultural awareness and sensitivity.
• Ability to work collaboratively with other team members, community organizations, and the healthcare community.
• Working knowledge of social determinants of care and how they impact patients’ ability to access services as well as their health, mental health, and overall wellbeing and outcomes.
• Knowledge of de-escalation and emotional support techniques and ability to guide individuals in high-stress situations to the care they need.
• Strong problem-solving and organization skills with the ability to prioritize and make decisions to deliver multiple objectives simultaneously.
• Demonstrated computer proficiency in MS Office Products and ability to learn new software.
• Openness to feedback and coaching from leadership.

Preferred Qualifications

• Social work experience, certified in oncology social work, licensed community health worker, or certified patient navigator.
• Bilingual (English/Spanish preferred; other languages a plus).
• Experience with Salesforce or other client relationship databases.
• Comprehension of the patient navigation core competencies and Oncology Navigation Standards of Professional Practice.

Benefits

• Approximate salary of $22.05 - $28.72/hour, with exact compensation based on factors such as skills, experience, and geographic location.
• Health, dental, and vision insurance.
• Retirement plan with a 6% employer match.
• Unlimited PTO plan.
• Flexible work arrangement in a fully remote working environment.
• Bi-weekly work-from-home stipend.
• Parental leave.
• Tuition reimbursement.
• A culture of learning and development.

Komen provides a remote and/or home-based working environment for all active employees. Remote roles allow work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Work schedules are determined by the organizational needs of each department.