Patient Navigator

About the role

The Patient Navigator provides administrative support to patients undergoing fertility treatment. This role focuses on ensuring a positive patient experience, managing communications, and coordinating appointments and procedures in collaboration with the medical team.

Responsibilities

• Patient Support & Communication: Serve as the initial point of contact after a new patient visit is scheduled; welcome patients and ensure portal enrollment, intake, and paperwork are complete; investigate and document each patient’s preferred communication style, detail level, learning preferences, and engagement needs; assist with obtaining previous medical records and prepare patient charts for consults and follow‑up appointments; schedule diagnostic testing and procedures; educate patients about testing processes and timelines; send appropriate education materials; collaborate with the care team to communicate test results and next steps; provide emotional and psychological support, anticipate anxieties, answer questions, and share resources such as mental‑health services, support groups, and reading materials.
• Administrative Coordination: Schedule consultations, appointments, and procedures according to RMA workflows, policies, and clinical practice guidelines; maintain accurate and timely patient records in Artemis; assist with obtaining outside results when needed.
• Collaboration: Work closely with providers, clinical staff, front desk, the office of patient experience, and financial counselors to streamline patient care; notify the care team of any potential patient requests, concerns, or issues prior to the first visit; support patients with education, preparation instructions, and consents for procedures.
• Compliance: Ensure adherence to HIPAA and other patient confidentiality regulations; follow clinic workflows, protocols, and practice guidelines for documentation and patient care.

Requirements

• Associate’s degree and/or Certified Medical Assistant (CMA) certification required; LPNs preferred.
• Previous experience in a healthcare setting required; fertility experience a plus.
• Proficient computer skills (Microsoft Office) and keyboard speed of at least 25 words per minute.
• Experience with Electronic Medical Records (EMR); knowledge of medical terminology.
• Excellent oral and written communication, interpersonal, and customer service skills.
• Strong attention to detail and demonstrated ability to follow through.
• Ability to work autonomously and in a team environment.
• Genuine commitment to patient well‑being with empathetic, patient‑centered communication.

Benefits

• Medical, dental, and vision insurance options
• Retirement 401(k) plan
• Paid time off and paid holidays
• Company‑paid life insurance, long‑term disability, and AD&D
• Flexible spending accounts
• Employee assistance program
• Tuition reimbursement

Schedule

Full‑time, Monday – Friday, 7:30 am – 4:00 pm.

About IVIRMA

IVIRMA Global is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. In addition to providing fertility care, IVIRMA embraces the responsibility of advancing the field of human reproduction. Innovation, a pillar of IVIRMA Global, is a renowned leader in fertility research and science. Learn more at rmanetwork.com and ivirma.com.