Patient Navigator

About the Role

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the demand for expert wound care is increasing. As a Patient Navigator, you will play a crucial role in managing front office functions and ensuring the smooth operation of a dynamic outpatient wound care center.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and visitors, answers and routes calls to appropriate staff.
• Manages patient communication, including scheduling, rescheduling, and appointment reminders.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations.
• Collects and enters patient charges in databases; verifies and reconciles charges as directed.
• Prepares monthly patient survey data and transmits it to providers.
• Assembles, maintains, and files patient charts, ensuring data completeness and signatures.
• Coordinates ancillary testing with other hospital departments.
• Arranges patient transportation as needed.
• Maintains office equipment, supplies, and medical supplies as directed.
• Performs other duties as required.

Qualifications

• High School Diploma or General Education Development (GED); Associate’s degree preferred.
• Minimum of Two (2) or more years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong customer service, interpersonal, and communication skills, both oral and written.
• Excellent organization and time-management skills.
• Ability to type 60 words per minute (wpm).
• Basic math skills and attention to detail.
• Ability to maintain confidentiality.
• Capability to work in a fast-paced environment and manage multiple projects simultaneously.
• Team player with strong collaboration skills.

Physical Demands

• Stationary position for extended periods (4 hours or more).
• Viewing computer screen for extended periods (4 hours or more).
• Frequent keying on a computer for 4 hours or more.
• Reading, communicating, and detecting sounds by ear.
• Close, distance, and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Repetitive motions, bending, and stooping.
• Writing.

Work Environment

Patient care environment.

Pay

This range is an estimate, based on potential employee qualifications: education, experience, geography, operational needs, and other considerations permitted by law.