Patient Navigator

About the role

Provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients and caregivers to provide resources and assistance with accessing supportive care services within BCH and in the community.

Responsibilities

• Meets with/calls patients and families to review the implementation of care plans.
• Refers patients to services frequently used in a clinic and specialized services as needed.
• Explains hospital/community‑based resources to patients and families, providing documentation.
• Assesses patients for referrals to resources.
• Acts as a liaison with internal and community resources.
• May contact hospital and community resources to ensure access to services.
• May assist patients and families with scheduling multidisciplinary appointments.
• Reviews appointment schedule and appointment instructions.
• Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
• Assists patients with applying for insurance.
• Provides insurance information to care teams to determine eligibility for services.
• Maintains relationships for accessing community‑based resources.
• Provides outreach and maintains positive working relationships with providers/administrative staff (including physicians, office staff, nurses, and social services staff).
• Reports outcomes of referrals to referral source.
• Documents patient care and collects required data.
• Tracks outcomes and supports strategic planning processes.
• Develops and maintains data.
• Attends and participates in care planning meetings to prepare patients for discharge or continuing care.

Qualifications

• Education: High School Diploma / GED is required. Bachelor’s Degree is preferred.
• Experience: A minimum of one year of closely‑related experience. Experience with the clinic population or work with community resources is preferred.

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T‑passes