Patient Navigator - ACS - General Medicine

About the role

The Patient Navigator is a patient advocate who guides patients through the health care system, ensuring appropriate appointments are scheduled in a timely manner according to guidelines agreed upon with the Medical Director of the Practice/Department. This role assists with access issues, develops relationships with referring health care providers, and ensures the complete and efficient management of all referrals, including acquiring necessary patient-care materials and medical records. The Patient Navigator works with community groups to increase health awareness, provide health education, and track new patient requests while providing monthly statistics and referring patterns. This individual collaborates closely with the patient care team to remove barriers preventing patients from receiving health care services.

Responsibilities

• Plans and schedules work to maximize effective utilization of resources.
• Receives phone calls from new patients, referring physicians, and other programs.
• Provides information about clinical services offered and assigned service areas.
• Establishes relationships and collaborates with other departments and community resources to facilitate patient access.
• Acts as a strong patient advocate, guiding patients through the health care system and ensuring they arrive at appointments on time and prepared.
• Identifies and addresses barriers to care that may prevent timely and appropriate treatment.
• Connects patients with resources and social support systems.
• Helps patients identify and access financial services to pay for health care needs.
• Works with investigators and clinical research teams to identify patients as potential research subjects for clinical trials.
• Networks and cultivates relationships with hospital and community services.
• Provides culturally appropriate health education to community groups and individuals.
• Collaborates with and educates providers and co-workers about available resources for patient care and updates them on changes.

Requirements

• Bachelor’s Degree in a relevant field, plus two (2) years of work experience in a healthcare environment dealing directly with patients, required.
• Technical clinical experience and/or experience in the area of the practice (e.g., OB/GYN, Oncology, etc.) is a plus.
• Experience and competence in a patient advocacy and/or customer service role.
• Familiarity with medical terminology required.
• Computer literacy with competence in Microsoft Office required.
• Years of experience and/or navigator training may substitute for the degree requirement on a year-for-year basis.
• Excellent communication skills, strong organizational skills, and attention to detail.
• Ability to work independently, as part of a team, and with flexible hours.

Qualifications

• Bilingual skills (English/Spanish) are a plus.
• Experience in an outpatient setting is preferred.

Benefits

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Pay

The salary range for this position is $61,802 – $88,273 per year. University Hospital considers multiple factors when determining compensation, including scope and responsibilities, relevant work experience, education, training, key skills, internal equity, market data, and organizational needs. Final compensation will be commensurate with experience and qualifications.