Primary Care Patient Navigator

Northeast Health Center - 3908 Meadows Drive, Indianapolis, IN 46205

About the role

This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The role ensures smooth patient flow, gathers and documents information from patients such as vital signs and medical history, and provides clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.

Responsibilities

• Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, obtains vital signs, and accurately documents them in the electronic medical record.
• Documents patient medical history in the electronic medical record.
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.
• Maintains files as directed and performs general office functions.
• Thoroughly and accurately documents patient information in the electronic medical record.

Job responsibilities listed above are a summary and do not include other tasks requested by the hiring manager.

Requirements

• High school diploma or GED.
• Basic Life Support certification through the AHA.
• Ability to accurately collect patient information.
• Ability to perform multiple tasks simultaneously.
• Excellent teamwork ability and maturity in interpersonal staff relationships.
• Strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
• Computer experience utilizing Microsoft products as well as Electronic Medical Records.
• Flexibility to adjust to variations in the work environment.
• Experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
• Bilingual skills preferred.
• Travel may be required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language both orally and in writing.

Schedule

Full-time

• Monday/Wednesday/Friday: 8am-5pm
• Tuesday: 8am-1pm
• Thursday: 8am-8pm

Pay

Starting at $19/hour

Benefits

• Competitive compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card (available within certain medical plans)
• Flexible Spending Account
• Life Insurance, AD&D, Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off (accumulates at start of employment and available to use)
• Tuition Reimbursement
• Employee Referral program

About HealthNet

HealthNet is a nonprofit 501(c)(3) organization of community-based health centers located in Indianapolis and Bloomington, IN. Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers, 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Learn more about HealthNet