Patient Navigator - ACCESS Madison

Core Job Responsibilities

• Aid patients in navigating the healthcare system, including scheduling appointments, completing paperwork, and explaining treatment plans.
• Organize and manage appointments with healthcare providers and professionals to ensure timely and comprehensive care.
• Collaborate with providers, care coordinators, and nurse case managers to enhance patient adherence to healthcare recommendations.
• Connect patients to community resources, such as medical care, medication assistance, and other healthcare services, and ensure these services are accessed.
• Establish and maintain a strong working relationship with ACCESS Care Team members to support seamless patient care.
• Accurately document patient encounters and preliminary eligibility information in organizational and program-specific data systems.
• Conduct home and community visits face-to-face in accordance with established policies and workflows.
• Assist with special programs and events to support organizational objectives.
• Maintain accurate and comprehensive participant records, tracking all contacts and service connections.
• Perform additional duties as assigned to support organizational goals and priorities.

Requirements/Preferences

• A high school diploma or GED is required.
• An associate’s degree or higher is strongly preferred.
• A minimum of two (2) years’ experience in human services is required.
• Experience in infectious disease care and support services, outreach, health promotion, or related fields is preferred.
• Demonstrated ability to assess diverse psychosocial needs of clients and patients is required.
• Basic proficiency with Electronic Health Record (EHR) systems and EPIC is preferred.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.

Qualifications

The Patient Navigator position requires a high level of empathy, communication skills, and the ability to work effectively with diverse populations. Candidates must also have the ability to work independently and as part of a team, and possess excellent organizational and problem-solving skills.

Skills

Strong interpersonal and communication skills are essential. Proficiency in Microsoft Office Suite and familiarity with Electronic Health Record (EHR) systems are preferred but not required. Experience in healthcare settings, particularly in infectious disease care and support services, is highly valued.

Benefits

ACCESS offers a comprehensive benefits package which includes health insurance, dental insurance, vision insurance, paid time off, and opportunities for professional development and advancement within the organization.

Pay

The pay range for this position is [insert actual pay range here]. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.

Schedule

The schedule for this position is flexible and will be determined based on the needs of the organization and the individual's availability.