Patient Navigation Specialist - Infectious Disease Clinic

About the role

The Patient Navigation Specialist at University Medical Center coordinates all aspects of assigned clinical services and serves as a key resource for patients throughout their healthcare journey. This role helps patients overcome barriers to care, facilitates access to clinical services, and supports patient engagement and adherence to treatment plans. The Patient Navigation Specialist acts as a liaison among patients, providers, healthcare teams, and community organizations to ensure seamless care coordination and an exceptional patient experience.

Responsibilities

• Assist patients in navigating healthcare services and accessing available resources.
• Identify and help resolve barriers that may prevent patients from receiving care.
• Provide guidance and education regarding clinical services and treatment processes.
• Promote patient engagement and adherence to provider-directed plans of care.
• Contact patients who miss appointments and encourage re-engagement in care.
• Affiliate with scheduling and coordination of appointments and follow-up services.
• Maintain communication with patients to support continuity of care.
• Collaborate with physicians, nurses, and interdisciplinary teams to achieve optimal patient outcomes.
• Serve as a liaison between departments, patients, vendors, and community agencies.
• Build and maintain relationships with internal and external referral partners.
• Facilitate patient referrals and coordinate transitions between services.
• Maintain accurate patient records and clinical documentation.
• Upload and manage documentation within the Electronic Health Record (EHR) system.
• Collect, track, and organize program-specific data and reports.
• Ensure confidentiality and compliance with healthcare regulations.
• Coordinate community outreach programs and educational events.
• Affiliate with planning support groups and patient education initiatives.
• Identify guest speakers and educational resources for support group activities.
• Promote available clinical services throughout the community.
• Schedule and coordinate departmental meetings, provider meetings, and special events.
• Prepare materials, agendas, and communications for meetings as needed.
• Affiliate with assisting leadership with special projects and operational initiatives.

Requirements

• High School Diploma or GED required OR Minimum of two (2) years of relevant work experience.
• Experience working in healthcare, patient services, care coordination, or customer service.
• Familiarity with community resources and referral management.
• Experience supporting patient populations in a clinical setting.
• Knowledge of healthcare terminology and medical office procedures.

Qualifications

• Education and Experience: High School Diploma or GED required OR Minimum of two (2) years of relevant work experience.
• Preferred Qualifications: Experience working in healthcare, patient services, care coordination, or customer service.

Skills and Abilities

• Technical Skills: Proficiency with EPIC Electronic Health Record (EHR) systems or similar healthcare software. Strong computer and documentation skills.
• Communication Skills: Excellent verbal and written communication abilities. Ability to communicate professionally and compassionately with diverse populations. Strong interpersonal and relationship-building skills.
• Organizational Skills: Ability to prioritize multiple responsibilities effectively. Strong attention to detail and follow-through. Ability to manage competing deadlines in a fast-paced environment.

Professional Competencies

• Self-motivated and proactive.
• Strong problem-solving abilities.
• Excellent customer service and patient relations skills.
• Ability to maintain professionalism under pressure.
• Commitment to teamwork, collaboration, and patient-centered care.

Benefits

LCMC Health offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and growth within the organization.

Pay

Compensation for this position is competitive and commensurate with experience. Details will be provided during the interview process.

Schedule

This role is full-time and works days (United States of America).

About LCMC Health

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+.