Patient Meal Room Service Associate

Job Summary

A place where you can serve with compassion, pursue excellence and honor every voice. Represent Patient Meal Room Service to Patients and Nursing team. Reports directly to Nutrition & Food Service management.

Responsibilities

• Takes ownership of Patient Meal Service for assigned Unit(s) and ensures a positive Patient experience.
• Introduces Patients to the Patient Meal Room Service program and meal ordering process.
• Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies).
• Takes Room Service calls and consistently provides customer service in a professional, courteous, and efficient manner.
• Fulfills safety guidelines, including confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and appropriately following infection prevention practices, including when Isolation precautions are in place.
• Takes ownership of Unit assignment with minimal supervision.
• Fulfills the role of N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner.
• Takes ownership of Unit assignment with minimal supervision.
• Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS dept. in a professional and caring manner.
• Takes ownership of Unit assignment with minimal supervision.
• Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates.
• Completes all other job duties as assigned.
• Provides meals to Patients in a professional, courteous, and timely manner.
• Works with diet-specific menus and introduces Patients to the Patient Meal Room Service program.
• Takes orders for 'Assist Patients', delivers meals and collaborates with Nursing on assigned floors.
• Operates a call center which serves as the communication hub for Patient Meal Room Service.
• Receives / enters Patient Meal Room Service orders using nutrition software.
• Aids in daily reporting.

Qualifications

• Minimum Education: High School Diploma or the equivalent preferred.
• Minimum Experience: Minimum 2 years’ foodservice, and / or customer service, and / or related experience required. Healthcare or hospitality foodservice experience highly preferred.
• Required Minimum Certification: Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
• Required Minimum Skills: Must be able to communicate and understand the English language, both written and orally. Must exhibit outstanding interpersonal skills required to work well with others. Must be able to demonstrate basic knowledge of modified diets. Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment. Must be able to demonstrate a positive attitude in all customer / patient interactions. Must be able to utilize N&FS software systems.

Benefits

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.