Patient Meal Room Service Associate Part-Time

Job Summary

Apart from enhancing the health and well-being of every person we serve, Wellstar also aims to serve with compassion, pursue excellence, and honor every voice. Representing Patient Meal Room Service to Patients and Nursing teams, this role requires exceptional customer service, accuracy, safety, and efficiency.

Responsibilities

• Takes ownership of Patient Meal Service for assigned Unit(s) and ensures a positive Patient experience.
• Introduces Patients to the Patient Meal Room Service program and meal ordering process.
• Enters meal selections into N&FS software systems (in compliance with therapeutic diets and food allergies).
• Takes Room Service calls and provides customer service in a professional, courteous, and efficient manner.
• Fulfills safety guidelines, including confirming Patient identity by using two Patient identifiers, confirming meal accuracy, and following infection prevention practices.
• Functions as the N&FS liaison between the Patient and the care team, representing the hospital and N&FS department in a professional and caring manner.
• Delivers nutrition supplies to Units as required and follows safety protocols regarding expiration dates.
• Completes all other job duties as assigned.
• Provides meals to Patients in a professional, courteous, and timely manner.
• Works with diet-specific menus and introduces Patients to the Patient Meal Room Service program.
• Takes orders for 'Assist Patients', delivers meals, and collaborates with Nursing on assigned floors.
• Operates a call center which serves as the communication hub for Patient Meal Room Service.
• Receives / enters Patient Meal Room Service orders using nutrition software.
• Aids with daily reporting.

Qualifications

• Minimum Education: High School Diploma or the equivalent preferred.
• Minimum Experience: Minimum 2 years' foodservice, and/or customer service, and/or related experience required. Healthcare or hospitality foodservice experience highly preferred.
• Required Certifications: Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
• Required Skills: Must be able to communicate and understand the English language, both written and orally. Must exhibit outstanding interpersonal skills required to work well with others. Must be able to demonstrate basic knowledge of modified diets. Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment. Must be able to demonstrate a positive attitude in all customer/patient interactions. Must be able to utilize N&FS software systems.