Patient Dining Associate

Job Summary

The Patient Dining Associate at North Mississippi Health Services is responsible for ensuring all patients receive accurate and timely meal and nutritional service, including assembling and validating patient trays, assisting with maintenance of floor stock nourishment, and supporting patients in menu navigation as needed.

Basic Requirements

• JOB FUNCTIONS:
  • Checks assigned patient trays for diet order accuracy, starts re-therm cycle, and assists with beverage service to ensure timely meal service.
  • Checks meal carts at nursing station to ensure accuracy.
  • Distributes and retrieves patient and guest trays.
  • Assembles and distributes patient snacks, nutritional supplements, and enteral feeding products.
  • Reads and passes correct select menus per the diet order, assists patients with menus when needed, and retrieves select menus as necessary.
  • Fills and delivers floor stock nourishment orders to nursing units.
  • Interacts effectively with customers of NMMC on a daily basis in a service role.
  • Supports the Hospital’s and Department’s goals and objectives.
  • Demonstrates adherence to NMHS’ Mission, Vision and Values Statement & to Service Excellence Standards and serves as a role model to staff.
• Communications:
  • Interfaces with all internal & external customers to insure high customer satisfaction.
  • Remains responsible for internal and external customer services to best meet needs of patients and customers.
  • Compiles and submits data and reports appropriately and on a timely basis.
  • Communicates effectively and timely with all internal & external customers.
• Budget:
  • Ensures most efficient use of food and supplies.
• Safe Food Handling & Sanitation:
  • Follows proper food safety procedures and proper documentation of required monitors.
  • Cleans & sanitizes all assigned areas to meet the State Board of Health Standards.
  • Remains responsible for actively participating in FNS’s HACCP (Hazard Analysis Critical Control Points) Program.
  • Effectively assists in the maintaining assigned HACCP monitors -and all other departmental documents.

Qualifications

• Education: High School Diploma or GED Equivalent.
• Preferred Licenses and Certifications: Not specified.
• Work Experience: Not specified.
• Knowledge, Skills and Abilities:
  • Able to communicate effectively orally and in writing.
  • Able to speak and read English.
  • Customer oriented and able to deal effectively with internal and external customers.
  • Legible handwriting.
  • Basic computer skills.
  • Self-starter, works independently, balances tasks, organizes tasks, plans workflow, meets assigned duties.
  • Time management and organizational skills.
  • Maintains and improves physical resources.
  • Maintains all assigned records.
  • Improves customer services and products.
  • Supports and participates in Quality Process Improvement and HACCP / Food Safety activities.
  • Maintains a high level of adherence to the Hospital’s Value Statement Values & Service Excellence Standards.
  • Presents a professional appearance.
  • Uses time and energy positively.
  • Takes concerns to the person who has the authority to correct them.
  • Interacts effectively with all customers.
  • Works well with others and on their own.
  • Regularly recognizes and acknowledges staff for a job well done.
  • Demonstrates a positive, caring attitude toward all customers, patients, staff, and public served.
  • Interacts effectively with all internal & external customers; patients, staff, physicians, and public.
• Physical Demands: Standing, Walking, Sitting, Lifting/Carrying, Pushing/Pulling, Climbing, Stooping/Kneeling/Bending, Reaching/Over Head Work, Grasping, Speaking, Hearing, Repetitive Motions, Eye/Hand/Foot Coordinations.

Benefits

• A****vailable
• Continuing Education: 403B Retirement Plan with Employer Match Contributions
• Pet, Identity Theft and Legal Services Insurance
• Wellness Programs and Incentives
• Referral Bonuses
• Employee Assistance Program
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Licenses + Certifications Reimbursement
• Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
• Employee Discount Program
• Other: Early Access to Earned Wages, Tuition Assistance, Relocation Assistance, Paid Time Away, Special Employee Rates at NMMC Wellness Centers