PATIENT MEAL DELIVERY (DIETARY)

Job Summary

The Host Clerks are responsible for a variety of patient and non-patient tasks in the call center, tray line, nursing unit, and kitchen as assigned.

For Non-Patient Host Clerks

• Check and verify all beverages, hot foods, cold foods and condiments on the patient tray and loads the tray into the delivery cart
• Communicate with Production staff concerning any issues with food items being served for Room Service
• Reading and correcting patient menus based on their prescribed diet
• Tallying items on the menus and communicating needs to the production staff in a timely manner
• Placing items on patient trays as they are assembled on tray line and stocking coolers with patient meal items
• Placing trays in carts and coordinating delivery with the hostess staff
• Answering phone calls, using an iPad, and using a touch screen computer to track trays through the delivery process
• Restocking items on the tray line including trays of proportioned food, cups, bulk food items, ice, and soda boxes
• Maintains a clean and sanitary work environment and maintains equipment in clean, good working condition

For Patient Serving Host Clerks

• Assist patients with ordering meals face to face with a variety of illnesses
• Visits new admissions and explains the room service program
• Reading menus to patients and assisting them with the room service ordering process by placing orders on the telephone or iPad
• Communicate with nurses, doctors, and other staff on the units as appropriate
• Deliver patient trays to the units and cut, open, and set up items as appropriate
• Read and interpret diet orders and allergy information
• Pick up trays and record patient meal intake
• Verify the meal is delivered to the correct patient
• Identify patients who require ordering assistance and communicate needs to the call center
• Fill floor stock food items, formulas, tube feedings, and general supply items in the unit kitchens

Physical Requirements

• Required to stand, walk, bend, squat, reach, push, and lift with items of various weights from 5 to 50 pounds
• Some items may requiring bending, squatting, or lifting them overhead
• Responsible for pushing full carts of trays to the nursing units
• Required to walk or stand for the majority of an 8 hour shift
• Required to walk on hard surfaces that may be wet and may include uneven surfaces

Skills & Qualifications

• Customer service skills
• Phone etiquette
• Organizational skills
• Ability to utilize multiple technical devices including iPads, iPhones, computers, and other technology devices
• Basic therapeutic diet knowledge
• Ability to work unsupervised in a fast paced work environment
• Demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital
• Preferred: High School Graduate or Equivalency
• Preferred: Knowledge of Illinois Sanitation

Pay

$16.45 - $22.21 based on relevant experience

Benefits

• Retirement + matching
• Up to 4 weeks paid time off in first year
• Onsite childcare - Quincy
• 24/7 Wellness Center access
• Educational assistance opportunities

Pay Status: Non-Exempt Hourly