Patient Management Clerical Associate

About the role

DMC Children's Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefits

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Responsibilities

Under general supervision, registers and schedules patients for health services ensuring appropriateness of setting for services provided. Obtains insurance, medical and/or demographic data to admit or pre-admit patients to the health facility. Verifies insurance coverage and benefit levels with various third party payers.

• Greets or contacts patient; collects and verifies all necessary demographic insurance and related data
• Ensures that consent and other required forms are completed correctly, and patients/guardians signatures are obtained where required
• Schedules appointments, generates appointment notices, reschedules and posts cancellations; determines appropriate service settings in accordance with established policies and procedures; and resolves scheduling issues in conjunction with appropriate providers and ancillary departments
• Coordinates scheduling of all tests and/or services utilizing current clinical guidelines
• Verifies insurance coverage and benefit levels; secures authorizations and referrals; assesses patient liability amounts
• Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources
• Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production
• Ensures compliance with third party payer requirements
• Reconciles and corrects rejected erroneous data transactions as displayed on Transmission, Control and Errors (TCE) reports
• Accesses computerized system to enter and/or update electronic systems as needed and to answer patients, stakeholders and other pertinent parties inquiries
• Responds to general inquiries as required
• Maintains patient service records and performs related duties as requested
• Participates in bed management as defined by operating unit policies and procedures
• Communicates clinical, financial, and administrative information
• Performs other duties as assigned
• Assists nursing and technical staff in screening patients and performs a variety of moderately to highly complex patient registration duties
• Interacts with technologist and radiology nursing staff; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate

Qualifications

High school diploma or equivalent. One to two years work experience in hospital healthcare insurance, medical records, billing or related area desirable. Working knowledge of medical terminology desired. A strong commitment to the DMC customer service standards.

Additional qualifications when assigned to Radiology: On the job training or related previous experience to acquire skills in screening and preparing patients for exams. Some college preferred. Six to twelve months of related computer/information management experience required.