Patient Logistics Specialist

Job Summary and Qualifications

Respond to phone calls with a sense of urgency and demonstrating good customer service skills.
Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions.
Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable).

Qualifications

• Associate degree or higher preferred
  (example Hospital Unit Secretary) – highly preferred experience in an ED.
• Prioritize experience in Behavioral Health (example Behavioral Health Tech).
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology.

Scheduling Requirements

• 12 Hour Shifts - Required
  Flexibility in scheduling - Required
  Rotating Weekends - Required
  Holiday Shifts – Required

Benefits

HCA Healthcare offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.

About the Role

At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.