Patient Logistics Specialist

Job Summary and Qualifications

Respond to phone calls with a sense of urgency and demonstrating good customer service skills.
Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions.
Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests.
Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable).

Scheduling Requirements

12 Hour Shifts - Required
Flexibility in scheduling - Required
Rotating Weekends - Required
Holiday Shifts – Required

Benefits

HCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note: Eligibility for benefits may vary by location.

About the Company

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success.

Company Culture and Recognition

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.