Patient Logistics RN-Paramedic-EMT-Transfer Center

Full-time rotating shift position offering a flexible remote/in-office hybrid schedule based in Iowa, with in-person orientation required.

About the Role

Join a growing team dedicated to coordinating patient transfers across Iowa. Work closely with providers in a relaxing, off-site setting while making a meaningful impact on your community. This role serves as the central coordinator for complex patient transitions, expertly managing inter-facility transfers while balancing clinical priorities, bed capacity constraints, and transportation logistics.

As the first point of contact for referring hospitals, healthcare facilities, and community-based physicians/providers, you will coordinate emergent transfers and acute admissions to MercyOne Health Ministries. The role requires exceptional clinical judgment to assess patient acuity, determine appropriate levels of care, and anticipate potential complications during transport. You will function as a critical communication hub between referring physicians, accepting facilities, transport teams, and family members, ensuring continuity of care.

Responsibilities

• Facilitate and coordinate patient transfers between healthcare facilities, departments, or units in a fast-paced, ever-changing environment.
• Conduct clinical assessments of transfer requests to determine the appropriate level of care needed.
• Communicate effectively with physicians, nurses, and staff at both sending and receiving facilities.
• Manage multi-phone call activity to minimize delays experienced by customers.
• Document all transfer information accurately in electronic health records and transfer systems.
• Coordinate transportation arrangements, including ground and air ambulances when necessary.
• Monitor bed availability and collaborate with bed management teams.
• Serve as a clinical resource for transfer-related questions and concerns.
• Participate in quality improvement initiatives related to transfer processes.
• Demonstrate knowledge of the emergency notification system (PULSARA) and take initiative to activate the system for emergency transfers (e.g., STEMI, stroke, trauma, ECMO).
• Anticipate problems, use creative thinking, and generate reports as requested.

Requirements

• Must be an RN, Paramedic, or EMT who meets the following qualifications:
• High school diploma or equivalent (GED).
• Graduate of an approved Paramedic course with a current Iowa Paramedic (PM) certification, or an Iowa RN Exemption or Illinois PHRN certification, based on role.
• For MercyOne Genesis roles: Current Paramedic (PM) license in either Iowa or Illinois is required at the time of hire. A secondary PM license for the other state must be obtained within 120 days of hire or transfer.
• Minimum of 2-3 years of clinical experience.
• Comprehensive understanding of the Paramedic scope of practice, including clinical procedures, patient care standards, and legal/regulatory requirements governing emergency medical services.
• Proficiency in state and local protocols, documentation standards, infection control practices, and collaboration with other healthcare professionals.

Skills

• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational, prioritization, and multitasking abilities in a fast-paced environment.
• Proficiency with electronic health records and transfer management systems.
• Working knowledge of Microsoft Word, Excel, and Google-based applications.
• Ability to operate in a collaborative, shared leadership environment.
• Personal presence characterized by honesty, integrity, and caring, with the ability to inspire and motivate others.

About the Organization

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.