Patient Logistic Specialist - Part-Time

About the role

As a Patient Logistic Specialist with HCA Healthcare, you will play a key role in coordinating patient care and logistics within healthcare facilities.

Responsibilities

• Respond to phone calls with a sense of urgency and demonstrate strong customer service skills.
• Gather initial information required to open new cases/calls and prepare clinical information/packets for clinicians to assess and advance patient care.
• Establish and maintain awareness and knowledge of facility medical staff, services, and specialized programs.
• Locate available resources and coordinate information to support patient disposition and admissions to appropriate units/facilities.
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Accept, track, and facilitate hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on the status of patient cases, including assessment status and bed placement requests.
• Assist in scheduling and prioritizing discharge transports, ensuring rapid response to service requests.

Requirements

• Associate degree or higher preferred.
• Experience in an acute care setting (e.g., Hospital Unit Secretary) highly preferred, especially in an Emergency Department (ED).
• Understanding of how patient populations move through a hospital setting and healthcare organizations.
• Experience in Behavioral Health (e.g., Behavioral Health Tech) preferred.
• Strong communication skills, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency in medical terminology.
• Must live within 60 miles of a Patient Logistics Center Facility (locations include Richmond, VA; Jacksonville, FL; Tamarac, FL; Plano, TX; or Denver, CO).

Schedule

• Part-Time, Mixed Shift with Weekend Rotation.
• 12-hour shifts required.
• Flexibility in scheduling required.
• Rotating weekends required.
• Holiday shifts required.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.