Patient Liaison (Per Diem)

About the role

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".

We are looking for a Per Diem Patient Liaison to join our team at our Redwood City clinic (2727 El Camino Real, Redwood City, CA 94061). As patients walk in, you will be the welcoming face of the clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

The clinic is open up to seven days a week; the role requires a flexible schedule including weekdays, weeknights, and weekends. This is an on-site position — candidates should be within 45 minutes driving distance of the clinic. This is a per diem position with no guaranteed hours per week and it is not benefits eligible; it is intended to provide coverage for staff who may be sick or on vacation. This role does not provide visa sponsorship — applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Responsibilities

Front Desk Responsibilities

• Patient Check-In, Registration, and Check Out
• Welcome patients and visitors, ensuring a warm and professional first impression
• Verify patient identity and required documentation
• Assist patients with completing registration and intake forms as needed
• Manage scheduling, cancellations, and rescheduling of appointments
• Educate patients on post-scan expectations

Communication and Coordination

• Serve as a liaison between patients, providers, technologists, and clinical staff
• Ensure the front desk area is organized, stocked, and operates efficiently

Customer Service Excellence

• Address patient concerns or complaints with empathy and professionalism
• Encourage patient feedback and foster a positive clinical experience

Requirements

• At least 1+ year in customer service, preferably in a healthcare or related field
• Self-starter who takes ownership of their training and development
• Punctual, dependable, and committed to excellence in medical and customer care
• Availability to work varied hours, including weekdays and weekends as needed
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care
• Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues

Qualifications

• Previous experience in healthcare, hospitality, or MedSpa
• Proven experience as a Receptionist, Front Office Representative, or similar role

Skills

• Exceptional interpersonal and communication skills
• Attention to detail and a commitment to high standards of excellence
• Strong organizational skills and the ability to adapt to change
• Problem-solving and decision-making abilities
• Passion for patient care and creating memorable experiences
• Emotional intelligence to manage emotions effectively and foster teamwork

Considerations

The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks.

Values

• First: we are Pioneers — Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
• Second: we are Platform-Builders — We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.
• Above all: we are Patients — We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

Pay

The hourly wage for this role ranges from $25–$28 in local currency, depending upon experience.

Schedule

The clinic is open up to seven days a week. Shifts may include weekdays, weeknights, and weekends based on business needs and clinic operating hours. This is a per diem role with no guaranteed hours per week.