Patient Lead and Call Coordinator

About the role

Coweta Hearing, Tinnitus & Balance Clinic and Fayette Hearing & Tinnitus Clinic are looking for a professional, personable, and highly dependable Patient Lead & Call Coordinator to help us connect with prospective patients.

Responsibilities

• Responding quickly to new patient leads generated through our websites and marketing
• Making outbound calls to individuals who have requested information or expressed interest in our services
• Answering and handling inbound phone calls
• Scheduling appointments and helping prospective patients take the next step
• Following up with leads who have not yet scheduled
• Accurately documenting calls, follow-up attempts, and outcomes
• Providing a warm, professional first impression of our practice

What We're Looking For

The ideal person is:

• Exceptionally comfortable and confident on the phone
• Warm, friendly, professional, and persuasive without being pushy
• Able to build rapport quickly
• Reliable about following up with leads
• Organized and comfortable working with computer-based scheduling and communication systems
• Able to speak clearly and professionally
• Comfortable asking for the appointment and helping patients overcome hesitation
• Self-motivated and able to work independently

Qualifications

Previous experience in medical scheduling, healthcare, dental/medical front office, patient coordination, inside sales, lead follow-up, call centers, or appointment setting is a plus.

Work Location

This position may be hybrid (some at home, some at Newnan office, some at Peachtree City office). For remote work, you MUST have:

• A quiet, dedicated and professional workspace
• Reliable high-speed internet
• An environment without background noise, children, television, pets, or other interruptions during working hours
• The ability to communicate with patients confidentially and professionally

Schedule

8:30-4:30 M-F

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Flexible work from home options available

To apply

Please send your resume and a video of why you would be good at this position to: DrNikki220@gmail.com