Patient Intake Representative

Job Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival
• Ensure a welcoming environment for all patients and visitors
• Aid patients with registration and check-in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collection/posting of payments to patient accounts
• Collect and prepare specimens for testing and analysis when needed
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as necessary

Qualifications

• High School Diploma or GED or equivalent
• 1 year or more of customer service experience

Additional Job Standards

• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Flexibility to work overtime as needed
• Able to pass a standardized colorblindness test

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan