Patient Intake Representative

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through science, data, technology, and our laboratory network, we advance diagnostics, accelerate innovation, and address important health challenges. We leverage advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver value to customers and patients.

Responsibilities

• Schedule patient appointments and greet patients upon arrival
• Ensure a welcoming environment for all patients and visitors
• Assist patients with registration and check-in procedures
• Data entry of patient demographics and billing information
• Verification of insurance coverage and collect/post payments to patient accounts
• Call physician offices to confirm the accuracy of test orders
• Monitor and log patient wait times on a regular basis
• Notify the supervisor of any patient issues in a timely manner
• Promote and provide information about LabCorp patient services
• Manage office supplies to ensure proper inventory levels
• Open and close the office when necessary
• Perform administrative and clerical duties as needed

Requirements

• High School Diploma or GED or equivalent
• 1 year or more of patient-facing healthcare experience (preferred)
• Experience working in a team environment
• Strong data entry and organizational skills
• High level of attention to detail
• Proficient in MS Office
• Flexibility to work overtime as needed
• Able to pass a standardized colorblindness test

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, Vision
• Life, STD/LTD insurance
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible to participate in the 401(k) Plan.

Patient Intake Representatives may be eligible for participation in the Phlebotomy Incentive Plan, which pays a quarterly bonus based on performance metrics.

Schedule

• Monday - Friday, 8:00 am to 4:30 pm
• Overtime and rotating Saturdays may be required